Who we are
PokeClinic, 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom. Contact: support01@valugoods.com, or use the contact form on this site.
What we collect
- Contact details you give us: name, email, messaging handle, delivery address
- Order information: product, quantity, payment reference
- Health information you choose to share: photographs of affected skin, description of symptoms, current treatments
- Technical data: IP address, browser type, pages viewed
Why we collect it
- To answer your enquiry and recommend a product
- To fulfil and deliver your order
- To handle refunds and support requests
- To meet legal, tax and accounting obligations
Health information
Photographs and symptom descriptions are sensitive personal data. We use them only to answer your enquiry and to support you after purchase. We do not sell them, we do not use them in advertising, and we do not publish them without your separate written permission. You can ask us to delete them at any time and we will do so within 30 days, except where we must retain records for tax or legal reasons.
Sharing
We share data only with our payment processor, our shipping carrier, our email and messaging provider, and our accountant, each only as needed to perform their function. We do not sell personal data.
International transfers
We operate from the United Kingdom and the United States. Where data is transferred outside the UK or EEA, we rely on appropriate safeguards under applicable data protection law.
Retention
Order records: 6 years (tax requirement). Enquiry and health data: 24 months from last contact, then deleted.
Your rights
You have the right to access, correct, delete, restrict or port your data, and to object to processing. Email support01@valugoods.com and we will respond within 30 days. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk) or your local supervisory authority.
Cookies
We use essential cookies to run the site and analytics cookies to understand which pages are useful. You can block cookies in your browser; the site will still work.
Last updated: 1 November 2026
PokeClinic · 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
VAT: GB 287 5220 83