90-day guarantee
If PSOEASE HERBAL doesn’t work for your skin, tell us within 90 days of delivery and we will refund the purchase price of the product. “Doesn’t work” means what it sounds like: your symptoms didn’t improve, the product irritated your skin, or you simply didn’t get on with it. You do not have to prove anything, return the tube, or explain yourself.
How to claim
Email support01@valugoods.com or use the contact form on this site with your order reference. We reply within 24 hours on weekdays and process approved refunds within 5 business days to the original payment method.
What we refund
The full product price. Original shipping is refunded if the order arrived damaged, arrived later than 30 days, or was incorrect.
What we don’t refund
- Import duties, customs charges or local taxes charged by your country
- Return shipping, unless we sent the wrong item or it arrived damaged
Opened products
Our guarantee covers opened and partly used tubes. You do not need to return them. We ask only that you tell us what happened — reactions and “did nothing” reports are the only feedback that improves the product.
Statutory rights
If you are a consumer in the UK or EU, you also have a statutory right to cancel a distance purchase within 14 days of delivery. Sealed cosmetic products are exempt from that right once the hygiene seal is broken, but our 90-day guarantee above applies regardless and is wider than the statutory right. Nothing in this policy limits rights you have under applicable consumer law.
Chargebacks
If something has gone wrong, please contact us first. We resolve refunds directly, and a chargeback filed before contacting us usually takes longer for you than an email would.
Last updated: 1 November 2026
PokeClinic · 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
VAT: GB 287 5220 83